Legal
Privacy Policy
Last updated: July 2026
This policy explains what personal information we collect through this website, how we use it, and the choices you have.
Who we are
This website is operated by Indu Thermoformers Pvt. Ltd. ("Indu Thermoformers", "we", "us"), together with our group entities Indu Thermoformers USA Inc. (USA) and Indu Thermoformers Europe (Netherlands & Germany). For any privacy question, contact us at contact@induthermoformers.com.
What information we collect
We collect information you choose to give us — such as your name, company, email address, phone number, message and any drawings, files or samples you submit through our contact and quote forms. We also collect limited technical data automatically (for example IP address, browser type and pages visited) via server logs and, where enabled, website analytics.
How we use your information
We use it to respond to your enquiry, prepare quotations, deliver and support our products and services, keep records of our dealings, improve the website, and comply with legal obligations. We do not sell your personal information.
Legal basis
Where the EU/UK GDPR applies, we process personal data on the basis of your consent, our legitimate interest in responding to and managing business enquiries, and the steps necessary to enter into or perform a contract with you.
Who we share it with
We share information only as needed with: our group entities (India, USA, Europe) to serve you locally; trusted service providers who host the site, process form submissions and send email on our behalf; and authorities where required by law. Providers act under our instructions and appropriate safeguards.
Cookies & analytics
The site uses essential cookies to function and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. If analytics is enabled, aggregated, non-identifying usage data helps us improve the site.
International transfers
We manufacture in India, so information you submit is processed in India and may be accessed by our USA and Europe entities. Where required, we rely on appropriate safeguards for cross-border transfers.
Data retention
We keep enquiry and customer information for as long as needed to serve you and to meet our legal, tax and record-keeping obligations, then delete or anonymise it.
Your rights
Subject to applicable law (including the EU/UK GDPR and India's Digital Personal Data Protection Act, 2023), you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. Contact us to exercise these rights.
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the data you entrust to us.
Changes to this policy
We may update this policy from time to time. The current version and its date are shown on this page.